SHIPPING
Do you ship worldwide?
Yes, we ship worldwide! Plus, we offer free shipping to all destinations (conditions apply).
Shipping costs will be added at checkout.
Check out ourShipping Policy page for more information.
How long will my order take to arrive?
Spain, Portugal, and Andorra: 2–3 business days
Rest of Europe: 2–5 business days
United Kingdom: 2–5 business days
USA and Canada: 5–10 business days
Central and South America: 5–10 business days
Australia and Asia: 5–10 business days
Rest of the world: 5–10 business days
Where is my order?
Each time we ship an order, you’ll receive an email with the tracking number and a link.
Please check it to track your order status.
If there’s no movement or an unusual status, contact us at help@circus-machine.com, and we’ll be happy to assist you.
PRODUCT
Can I return my product?
We always strive to ensure our customers love our products, but if you need to return an order, we’re happy to help.
Check our Returns & Exchanges Policy page and follow the step-by-step guide.
How can I choose the right size?
There’s a size chart on every product page.
If it’s your first order, we highly recommend measuring your clothing to ensure the size you select matches as closely as possible.
This ensures the perfect fit.
What should I do if I receive a defective product?
We work very hard to ensure all our products meet the highest quality standards.
Since we sell thousands of items daily, it’s difficult to catch all damaged products.
But don’t worry—if you receive a defective item, contact us at help@circus-machine.com, explain your situation, and upload photos of the defects, along with your order number.
ORDERS
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Shop Pay, Bizum, Apple Pay, Google Pay, PayPal, and some other local payment systems
Can I use more than one discount code on the same order?
Unfortunately, no. Due to Shopify’s discount system capabilities, orders are limited to one discount each.
If you’re lucky enough to have a discount code, use it as soon as possible! We don’t do discounts (except on Black Friday).
Can I cancel an order?
When you place an order, our warehouse is notified and begins processing it immediately.
Unfortunately, we cannot accept cancellations due to our high order volume.
If you’ve purchased by mistake, visit our Returns & Exchanges page and follow the steps.
RETURNS & REFUNDS
What is our return policy?
RETURNS/EXCHANGES
Items purchased at CIRCUS MACHINE must be returned in perfect, unused condition, free from damage, stains, odors, or any other condition that prevents resale as new. Items must also be returned in their original packaging, including all tags and any elements included as part of the packaging, within 14 days of receiving the shipment to qualify for a refund.
Purchases made through the website can be returned both online and at any of our physical stores. However, purchases made in physical stores can only be returned to the corresponding store.
EXTENDED RETURN POLICY:
Orders can be returned within 30 days from the date of purchase.
SPAIN (IBERIAN PENINSULA):
For exchanges and returns of orders shipped to Spain, access the following link: Returns & Exchanges Portal. Returns have a cost of €4.90, and exchanges cost €2.95, processed through a drop-off point.
You can exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.
EUROPEAN UNION & REST OF THE WORLD:
For returns from the EU and beyond, exchanges for a different product or size are not possible. To initiate a return, access our Returns & Exchanges Portal. There are two return options: self-shipping or prepaid shipping labels. The cost of the latter depends on the region and will be calculated in the returns portal.
For prepaid labels, packages must be dropped off at a FedEx office or home pickup can be arranged at no extra cost. Items must be deposited for return within 15 days. Refunds will be processed via the original payment method used during purchase within 5–10 business days after the item reaches our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak shipping periods, return processing times may slightly vary.
What if the item I receive is damaged or defective?
We work hard to ensure our garments are of the highest quality and free from defects.
However, if you’re concerned about a defective or damaged item, please submit a request through this form, attaching photos.
All items we sell are guaranteed against manufacturing defects. Defective products may be subject to inspection before a refund or exchange. This may involve returning the product to our Returns Center for evaluation.
How long will it take to receive a refund?
Refunds within Spain are processed immediately after completing the details in the returns portal. You’ll receive your money right after completing the process.
Refunds for international orders will be processed via the original payment method used during purchase within 5–10 business days after the item reaches our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak shipping periods, return processing times may slightly vary.